Terms & Conditions

These Terms and Conditions ("Agreement") govern the provision of LED screens, video walls, and related materials for indoor and outdoor spaces, as well as the use of the website at www.kanuniversal.com, by KAN Universal Private Limited ("Company," "we," "our," or "us") to its customers ("Customer").

These Terms shall form an integral part of each and every document, agreement, tender submission, contract, invoice, warranty, or other communication signed, executed, or provided by the Company. By placing an Order or using the Website, the Customer agrees to be bound by this Agreement.

• Product: LED screens, video walls, and related equipment provided by the Company.
• Services: Supply, installation, maintenance, repair, and any other services provided in relation to the Products.
• Order: The Customer's request for Products and/or Services as accepted by the Company.
• Site: The physical location where Products are to be delivered and installed.
• Website: The Company's website at www.kanuniversal.com, including all pages, subdomains, and digital content.
• Warranty Period: The period during which the Company provides a warranty for Products as specified in Clause 8.
• ICT: Installation Completion Test, confirming that the Product has been delivered and installed to the Customer's satisfaction.

The Company grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Website for lawful purposes only.

You agree not to:

• Use the Website in any unlawful, harmful, threatening, or objectionable manner
• Attempt to gain unauthorised access to any part of the Website or related systems
• Introduce viruses, trojans, worms, or other malicious code
• Scrape or use automated tools to extract data without prior written consent
• Transmit unsolicited commercial messages or spam
• Impersonate any person or entity
• Use the Website in a manner that could damage or impair its functionality

All content on the Website is the exclusive property of KAN Universal Private Limited and is protected under applicable intellectual property laws, including the Copyright Act, 1957. The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind.

By initiating contact via WhatsApp or submitting your phone number through the Website, you agree to receive communications from KAN Universal Private Limited via WhatsApp Business.

• All Orders are subject to acceptance by the Company, which may be confirmed in writing or electronically.
• The Company reserves the right to refuse any Order at its discretion without providing reasons.
• Upon acceptance of an Order, this Agreement shall become binding on both parties.
• Any changes to an Order must be agreed upon in writing by both parties.

• Prices shall be as specified in the Company's quotation or as otherwise agreed in writing.
• All prices are exclusive of applicable taxes, duties, and other statutory charges unless otherwise stated.
• In the absence of specified terms, 100% payment is to be made before delivery of the Products.
• The Customer shall make payments via bank transfer, cheque, or other methods agreed in writing.
• The Company reserves the right to charge interest on overdue payments at the rate of 24% per annum (2% per month), calculated from the due date until the date of actual payment.
• In case of non-payment, the Company reserves the right to withhold delivery or suspend Services until full payment is received.

The Company shall retain a lien on the Products supplied and installed under this Agreement until full payment is received. The Customer agrees that the Company may retain possession of the Products or take necessary actions to enforce its lien in the event of non-payment, in accordance with applicable Indian law.

• Delivery dates are estimates only. The Company shall not be liable for delays due to reasons beyond its reasonable control.
• The Customer shall provide access to the Site and all necessary facilities for installation, including electricity, internet connectivity, and physical space.
• Risk of loss or damage passes to the Customer upon delivery to the Site.
• If the Product is not collected or made accessible within 15 days from the Company's notification, the Company may charge storage fees, interest, or resell the Product after reasonable written notice.
• If the installation structure is within the Customer's scope, it must meet the Company's specifications. Failure to do so may result in additional charges.
• Where the Customer has used and operated the Product continuously for 7 days following delivery, installation shall be deemed completed and the balance payment becomes due.
• The Customer shall designate one dedicated resource responsible for day-to-day operation and basic maintenance.

The Company warrants that Products will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery or installation, whichever is later, unless a different period is specified in the Order.

During the Warranty Period, the Company shall, at its sole option, repair or replace any defective Products at no additional cost to the Customer.

The warranty does not cover damage caused by improper use, unauthorised modifications, power surges, or acts of vandalism. The Customer shall notify the Company of any defects within 24 working hours of occurrence or discovery.

Scope: This warranty covers defects in materials and workmanship under normal use and service conditions for LED screens and components installed by KAN Universal Private Limited.

After-Warranty Services: After the Warranty Period, the Company provides lifelong maintenance services, with costs based on spare parts pricing at the time of service.

Warranty Exclusions — this warranty does not cover:

• Damage caused by accidents, misuse, abuse, or neglect
• Unauthorised modifications, alterations, or repairs
• Power surges, lightning, or other electrical disturbances
• Normal wear and tear, including fading, discolouration, and cosmetic damage
• Installation carried out by parties other than KAN Universal
• Environmental damage from moisture, extreme temperatures, or chemical exposure
• Damage during transportation after initial installation
• Loss of business revenue or profits resulting from Product failure
• Labour, engineering, lodging, or boarding costs during de-installation or reinstallation

Warranty Claim Procedure: Contact info@kanuniversal.com with proof of purchase. All claims must be reported within 24 working hours of the incident or discovery.

• The Company's total aggregate liability shall be limited to the amount actually paid by the Customer for the specific Products and/or Services giving rise to the claim.
• The Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, business, data, or goodwill.
• The Company shall not be liable for damages arising from delays attributable to causes beyond the Company's reasonable control.
• Nothing in this Agreement limits liability for fraud, wilful misconduct, or any liability that cannot be lawfully excluded under applicable Indian law.

The Company retains all intellectual property rights in the Products and all Website content, including patents, trademarks, copyrights, and trade secrets. The Customer shall not copy, modify, reverse engineer, or create derivative works of the Products or any Website content without the Company's prior written consent.

Both parties agree to keep confidential all proprietary information disclosed during the performance of this Agreement, including technical specifications, pricing, and business plans. This obligation survives termination for a period of three (3) years.

The Company may terminate this Agreement immediately upon written notice if the Customer fails to make payment when due, becomes insolvent, or commits a material breach that remains uncured for seven (7) days after written notice. Upon termination, the Customer shall return any Products not paid for in full and shall pay all amounts due for Products and Services provided up to the date of termination.

This Agreement shall be governed by and construed in accordance with the laws of India.

The parties shall first attempt to resolve any dispute through good-faith negotiation for a period of 30 days. If unresolved, the dispute shall be referred to arbitration in Delhi, in accordance with the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a single arbitrator; the language of arbitration shall be English. The award shall be final and binding.

• This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings.
• Any amendments must be in writing and signed by authorised representatives of both parties.
• If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force.
• The Customer shall not assign or transfer any rights or obligations without the Company's prior written consent.
• Failure by the Company to enforce any provision shall not constitute a waiver of its right to enforce that provision at a later time.