Privacy Policy

KAN Universal Private Limited ("KAN," "we," "our," or "us") is committed to protecting your personal information. This policy is drafted in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).

• Personal Data: Any data about an individual who is identifiable by or in relation to such data.
• Processing: Any operation performed on personal data, including collection, storage, use, sharing, or deletion.
• Data Principal: The individual to whom the personal data relates.
• Data Fiduciary: KAN Universal Private Limited, which determines the purpose and means of processing personal data.
• Service Providers / Data Processors: Third parties that process personal data on behalf of KAN.

This policy applies to all users of the KAN website, mobile applications, and services — including individuals who interact with us via WhatsApp or other digital channels. It does not apply to KAN employees or technicians, who are subject to separate internal data policies.

By using our services — including visiting our website or consenting to receive communications via WhatsApp or other channels — you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

We collect and process only personal data necessary for the purposes described in this policy. This may include:

• Personal Identifiers: Name, email address, telephone number, billing and mailing address, date of birth, and digital signatures.
• Communication Data: Messages, queries, and correspondence sent via email, contact forms, or WhatsApp.
• Financial Information: Payment details and bank account information, collected solely for processing transactions.
• Internet & Device Activity: IP address, browser type, operating system, pages visited, and website interactions.
• Geolocation Information: Approximate location data derived from your IP address or device GPS (with your consent).
• Professional Information: Employment-related information provided voluntarily in connection with our services.
• Inferences: Profiles created based on your preferences or behaviour to personalise your experience.

We use cookies and similar technologies to enhance your experience on our website. You can manage or disable cookies via your browser settings; however, this may affect certain features.

We use Google Analytics (Google LLC) to understand how users interact with our website. This data is processed by Google in accordance with their Privacy Policy. You can opt out at any time via the Google Analytics Opt-out Browser Add-on.

• Manage your account and relationship with KAN
• Provide the goods or services you have requested
• Process payments and transactions
• Send relevant service updates and marketing communications (where consented)
• Personalise your experience on our platforms
• Analyse website usage and improve our services
• Detect and prevent fraud, security incidents, or illegal activity
• Comply with applicable legal and regulatory requirements

We do not sell your personal data. We may share it with:

• IT and technology service providers supporting our website, CRM, and operations
• Meta Platforms Inc. (WhatsApp Business API) — We use the WhatsApp Business API for customer communications. Messages are processed by Meta under the WhatsApp Privacy Policy, Meta Privacy Policy, and WhatsApp Business Terms of Service.
• Payment processors for transaction fulfilment
• Marketing partners (only where consent has been given)
• Legal and financial advisers
• Government authorities or law enforcement when required by law
• Successors in business in the event of a merger, acquisition, or restructuring

All third-party service providers are contractually bound to process your data only as instructed by KAN and in accordance with applicable data protection laws.

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access — Know what personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your personal data (subject to legal obligations)
• Grievance Redressal — Raise a complaint with us regarding data processing
• Nominate — Nominate another individual to exercise your rights in case of death or incapacity
• Withdraw Consent — Withdraw consent for processing at any time

To exercise any of these rights, contact us at info@kanuniversal.com.

We implement appropriate technical and organisational security measures — including encrypted storage, access controls, and secure transmission protocols — to protect your personal data. No method of internet transmission is 100% secure.

In the event of a personal data breach, KAN Universal Private Limited will notify the Data Protection Board of India as required under the DPDPA 2023 and inform affected Data Principals in a timely manner.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

Where personal data is transferred outside India, we ensure appropriate safeguards are in place as required under the DPDPA 2023 and applicable government notifications.

We do not knowingly collect personal data from individuals under the age of 18 without verifiable parental or guardian consent, as required under the DPDPA 2023. If you believe we have inadvertently collected such data, please contact us at info@kanuniversal.com.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website and/or by email. Your continued use of our services after such notification constitutes your acceptance of the revised policy.